Recruit Invests in ScoreData, a Provider of AI Applications to Improve Customer Satisfaction Levels and Conversion Rates in Clients such as Contact Centers
Mar. 27, 2018
Recruit Holdings Co., Ltd.
Recruit Holdings Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Masumi Minegishi; referenced below as "Recruit") has invested in ScoreData Corporation (Headquarters: Palo Alto, USA; CEO: Vas Bhandarkar, hereafter "Scoredata"), a provider of AI applications to improve customer satisfaction levels and conversion rates in clients such as contact centers, through its investment subsidiary RSP Fund No. 6, LLC.
1. Investment Background and Objectives
Company contact centers are an important point of interaction for improving customer engagement, but it can be difficult for agents to provide high levels of customer satisfaction at all times in response to customers' diverse requests. Scoredata offers AI applications that use internal and external data to assign customers the agent most suitable for them. As a result, the quality of service that the contact center offers improves.
Through this investment, Recruit aims to contribute to improving the performance of the company's products and provide support in increasing use of its services. Scoredata will use this funding to expand its product development and sales activities.
2. Overview of ScoreData Corporation
ScoreData uses the latest machine learning technology to build predictive models based on internal data held by the contact center, such as the caller and agent's demographic information and past interactions, as well as external data obtained by the company. These models are then used to assign customers the agent most suitable for them. In addition, the prediction model is automatically updated, allowing high precision to be maintained at all times. This service is being deployed in the financial, insurance, and IT industries, and its expansion into a variety of situations, including outbound sales, is expected in the future.
| (1) | Company Name | ScoreData Corporation |
| (2) | CEO | Vas Bhandarkar |
| (3) | Address | 230 S. California Ave, Suite 100 Palo Alto, CA 94306 |
| (4) | Established | January 2014 |
| (5) | Main Business | Development and sale of predictive model building applications based on machine learning |
| (6) | Website | http://scoredata.com/ |
3. Overview of RSP Fund No.6 LLC
The fund aims to discover new technologies and new business models, and to acquire business opportunities which are relevant to new business development for the Recruit Group.
| (1) | Company Name | RSP Fund No. 6 LLC |
| (2) | Representative | Akihiko Okamoto |
| (3) | Address | 8-4-17 Ginza, Chuo-ku, Tokyo |
| (4) | Established | November 12, 2014 |
| (5) | Main Business | Investment development and venture capital |
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